Customer support platform
Support software that learns from every ticket you close
Deskharbor identifies recurring ticket patterns and suggests self-service content to deflect them, so your support volume trends down as your product grows.
Free 14-day trial, no credit card required
- Tickets resolved / month
- 2.8M
- Tickets resolved / month
- Avg. deflection rate
- 34%
- Avg. deflection rate
- Support teams
- 1,900+
- Support teams
Trusted by teams at
- Lindenmoor Home Goods
- Parcelwise Shipping
- Cobalt Kettle Coffee
- Quillfeather Subscriptions
- Marisol Swimwear
- Graniteview Software
Features
Support tooling that removes repeat tickets
Most helpdesk tools help you answer tickets faster. Deskharbor helps you get fewer of the same ticket twice.
Unified inbox
Email, chat, and social support channels in one queue, with automatic routing by topic and priority.
Ticket pattern detection
Identifies recurring issues automatically and suggests help center articles to deflect future volume.
AI-assisted responses
Draft suggestions based on your knowledge base and past resolved tickets, reviewed before sending.
Self-service help center
Public knowledge base that updates suggestions based on what is generating tickets this week.
CSAT & performance reporting
Real-time satisfaction scoring and agent performance reporting without a separate BI tool.
SLA management
Automated SLA tracking and escalation rules configured per customer tier.
How it works
From ticket chaos to a deflection strategy in your first month
Most teams see their first meaningful deflection rate within 30 days of connecting their support channels.
Connect your channels
Email, chat, and social support routes into one unified inbox.
Import your knowledge base
Existing help content migrates automatically, or we help you build one from scratch.
Pattern detection begins
Deskharbor identifies recurring ticket topics within the first few weeks of data.
Deploy deflection content
Suggested help articles publish to reduce future ticket volume on the same issues.
Connects to the tools your support team already uses
Two-way sync with your CRM and product tools keeps context available without switching tabs.
- Salesforce
- Slack
- Shopify
- Stripe
- Zapier
- Jira
Customer data protected to enterprise standards
Ticket and customer data encrypted at rest and in transit, with role-based access controls.
- SOC 2-aligned controls
- GDPR-ready DPA
- 99.95% uptime SLA
Pricing
Per-agent pricing that scales with your support team
Every plan includes the help center and CSAT reporting. Ticket pattern detection and deflection analytics start on Growth.
Starter
$25/agent/month
For support teams up to 10 agents.
- Unified inbox
- Self-service help center
- CSAT reporting
- Standard integrations
Most popular
Growth
$49/agent/month
For growing support teams.
- Everything in Starter
- Ticket pattern detection
- AI-assisted responses
- SLA management
Enterprise
Custom
For organizations with complex support operations.
- Everything in Growth
- Custom SLA tiers
- Dedicated onboarding
- Named account manager
What support leaders say
“Our ticket volume went down 34% within two months as deflection content published. Our old helpdesk never moved that number.”
Noor Al-Rashidi
Head of Support, Lindenmoor Home Goods
“AI-assisted responses cut our average first-response time nearly in half without sacrificing quality. Every draft still gets human review.”
Brennan Coyle
Support Operations Lead, Parcelwise Shipping
“Pattern detection surfaced a confusing onboarding step our product team hadn't noticed. That ticket category dropped 60% after we fixed it.”
Vivienne Castellane
VP Customer Experience, Graniteview Software
Frequently asked questions
See your ticket patterns within your first month
Free 14-day trial, no credit card required. Most teams identify their first deflection opportunity in week one.